Privacy Policy

Last updated: 22 January 2026

Balanced VA Collective (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with our services.

Who we are

Business name: Balanced VA Collective
Website: https://www.balancedvacollective.co.uk
Contact email: [email protected]

What personal data we collect

We may collect and store the following information when you use our website, forms, or booking systems:

Name

Email address

Phone number

Information you submit via forms or applications

Booking and appointment details

Communication preferences

Technical data such as IP address, browser type, and device information (via standard analytics and cookies)

How we collect your data

Your data is collected when you:

Fill out a form on our website

Book a call or appointment

Contact us via email or messaging

Interact with our website pages or funnels

Why we collect your data

We collect and use your data to:

Respond to enquiries and requests

Provide our services

Book and manage appointments

Communicate with you about your enquiry or services

Improve our website and systems

Meet legal and regulatory requirements

We only collect data that is necessary for these purposes.

Legal basis for processing

Under UK GDPR, we process your personal data on the following legal bases:

Consent, where you have explicitly agreed (for example, ticking a consent box on a form)

Legitimate interests, to run and improve our business and services

Contractual necessity, where data is required to provide a service you have requested

How your data is stored

Your data is securely stored using trusted third-party systems, including:

GoHighLevel (GHL) for forms, CRM, booking, and communication

Associated email and messaging infrastructure used by GoHighLevel

We take reasonable steps to protect your data from unauthorised access, loss, or misuse.

Who we share your data with

We do not sell your personal data.

Your data may be shared only with trusted service providers where necessary to operate our business (for example, CRM, email, or booking systems). These providers are required to process your data securely and in compliance with data protection laws.

How long we keep your data

We keep your personal data only for as long as necessary to fulfil the purposes it was collected for, or to meet legal and regulatory requirements. You may request deletion at any time (see below).

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data

Withdraw consent at any time

Object to or restrict processing in certain circumstances

To exercise any of these rights, contact us at [email protected].

Cookies

Our website may use cookies and similar technologies to improve performance and user experience. You can control cookie settings through your browser.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

[email protected]